Customer Relation Management

Customer relation management (CRM) software allows businesses to manage relationships with customers and leads. CRM software can help your business achieve greater customer satisfaction and higher closing ratios on leads. Because these tools can be so valuable to a business there are many CRM packages out there that cost tens of thousands of dollars. Since Wallanet strives to offer high quality low cost open source solutions we’ve chosen two packages that offer a huge amount of functionality with a very low cost – basically free.

SugarCRM is a widely used web-based CRM. It is open source and they do offer a free version. However, to access many of the features you do need to purchase a license. Please contact us if you have questions about this. Typically we install the free version and build from there on the licensing requirements. In many cases the free version offers all the functionality that a business needs.

To learn more about SugarCRM visit their website: http://www.sugarcrm.com/crm/

Vtiger is another web-based open source CRM solution. It is completely free and open source and has a lot of functionality built in to it.

To learn more about vtiger visit their website: http://www.vtiger.com/

Bottom Line:
Both products are fairly robust, but vtiger is truly open source and free. Unless you know you need functionality that vtiger doesn't offer, Wallanet recommends you use vtiger.

What else do you need to know before you start using your own online CRM?
If you know exactly what you need, and you know that one of these software packages will do it for you, feel free to put it into your cart and we'll install it for free. However, setting up a CRM is fairly complicated and it's probably a good idea to contact us so we can help you figure out which CRM is best for your business. Every business is different and it might save time and energy by talking with us first so you know you’re choosing the right CRM for your business.